FREQUENTLY ASKED QUESTIONS
What are your prnciples regarding confidentiality?
Manuscripts sent to ManuscriptDoctor will be handled in total confidence. Personal details provided by the client will not be passed on to third parties. Each one of our editors/other professionals is required to sign a Confidentiality Agreement before they see your submission, which ensures that our they cannot, under any circumstances, share your personal details or manuscript.
What is your average turnout time?
Based on the length of the manuscript and services required, the turnaround time varies between 5 to 10 business days. Rush services are also available with additional fee.
What are my payment options?
You can pay online through our PayPal account once you accept our quote. You can also send the amount via bank transfer. Bank account details will be provided upon your request. Upon clearance of the payment, the manuscript will be taken for processing.
Do you guarantee the quality of your work?
We guarantee the quality of our work and we are sure that our services will improve your chances of publication. If your manuscript is rejected from publication for reasons of English alone, or the reviewers/editor of the submitted journal request language editing, we will re-edit your manuscript for free, provided that the manuscript did not undergo rewriting after our editors have performed their revisions.